Due to the current Covid situation in Sydney, all courier and delivery services are experiencing high demand. This is resulting in transit delays. Our team is working hard to to get your orders in your hands as soon as possible. We apologise for any inconvenience caused. 

Unit C3 / 1-3 Rodborough Road 2086 Frenchs Forest AU
Trulux
Unit C3 / 1-3 Rodborough Road Frenchs Forest, AU
+61297459855 https://cdn1.storehippo.com/s/606587a744c3096231140c4e/60f6a07f29fd34d6d45062aa/webp/trulux_logo-480x480.png" general@trulux.com.au

FAQ

Frequently Asked Questions

Contact us directly about your brand here

SHIPPING & RETURNS

Free Shipping applies to all domestic orders (within Australia) over $50.00 AUD. For all orders under $50.00 AUD, the delivery fee is calculated by the size and weight of the items, plus the delivery location.

We do. There will be a shipping charge (free International Shipping applies to all orders over $250.00 AUD) and orders are dispatched within 2-3 days from the date of purchase.

It is possible that an unlikely event during shipping happens and you receive a damaged product, please contact us immediately.

ACCREDITATIONS

Trulux has obtained third-party certification to ISO 22716:2007 – Cosmetic Good Manufacturing Practices, ISO 9001:2008 – Quality Management Systems, HACCP Codex, COSMOS, ACO - Australian Certified Organic, and Australian Trusted Trader.

ACTIVE INGREDIENTS

No. All testing is done at a third-party laboratory.

ANIMAL TESTING

We share your concerns and do not support and have no involvement in any form of animal testing.

COLOR COSMETICS

No. We can only assist with colour matching and tinted creams and foundations.

CONFIDENTIALITY

We fully understand your concerns and we are used to working on confidential projects. We have a standard confidentiality policy (Non-Disclosure Agreements). If you require a facility visit, we can arrange for visually secured conditions to observe confidentiality during the filing and packing process.

DEVELOPMENT FEES

Yes, a development fee is charged depending on the project and the complexity. Once we have a product brief we can provide a quote.

FORMULA

If we are doing R&D for you, the Intellectual Property will be owned by you once the project has been completed and signed-off. Private Label Products Intellectual Property are owned by Trulux

Absolutely! We have a team of highly-skilled, qualified professionals who will work with you to create an innovative, effective formula.

We will manufacture any customer-supplied formula. Testing will have to be done prior to ensure the formula is correct. Please note that there are costs involved with this.

GIFT PACKS

Yes. Not only can we construct the whole gift pack we can also supply an enormous range of supporting items ranging from candles to body butters.

LABELS

Yes, we can label your products as well as help design your packaging.

MICRO CONTAMINATION

Yes, all products are tested prior to dispatch.

MINIMUM ORDER/MOQ'S

Like all bespoke manufacturers, minimum volumes are involved. Our minimum order size is at 1kg (10 units) for Private Label and Contract Manufacturing orders.
We feel you may be pleasantly surprised to learn that our MOQ's are not as overwhelming as you may think. Please contact us directly to discuss your project. We will always try to find a solution that will work best for you.