Frequently Asked Questions
SHIPPING & RETURNS
How much do you charge for delivery within Australia?
Free Shipping applies to all domestic orders (within Australia) over $300.00 nationwide. For all orders under $300.00 AUD, the delivery fee is calculated by the size and weight of the items, plus the delivery location. (For Raw Materials only)
Do you ship outside of Australia?
We do. There will be a shipping charge and orders are dispatched within 2-3 days from the date of purchase. (For Raw Materials only)
What happens if I received a damaged product upon delivery?
It is possible that an unlikely event during shipping happens and you receive a damaged product, please contact us immediately.
For all other shipping and returns policy and concerns, please visit this page.
See the Shipping and Returns page
What accreditations do you work to?
Trulux has obtained third-party certification to ISO 22716:2007 – Cosmetic Good Manufacturing Practices, ISO 9001:2008 – Quality Management Systems, HACCP Codex, COSMOS, ACO - Australian Certified Organic, and Australian Trusted Trader.
Can you test products containing active ingredients?
We are concerned about animal testing in beauty companies. What is your policy?
Can you help me with colour cosmetics?
We feel our project is unique and we are concerned about confidentiality, what is your policy?
Do you charge a development fee?
If you develop the formula who owns the Intellectual Property?
If we are doing R&D for you, the Intellectual Property will be owned by you once the project has been completed and signed-off. Private Label Products Intellectual Property are owned by Trulux
I don't have a formula. Can Trulux formulate one for me?
Absolutely! We have a team of highly-skilled, qualified professionals who will work with you to create an innovative, effective formula.
I already have a formula. Will Trulux manufacture it for me?
We will manufacture any customer-supplied formula. Testing will have to be done prior to ensure the formula is correct. Please note that there are costs involved with this.
I am interested to create specialist gift packs to support my main product from time to time e.g. Valentine’s Day, Mother’s Day, etc., can you help?
Can you label or decorate my containers?
Do you clear the product for micro contamination before dispatching?
Are there minimum order quantities?
Do we have to order minimum volumes?
Can I use natural/organic ingredients?
Are you licensed to manufacture and fill Certified Organic products?
I want to create a premium neutraceutical brand, can you help?
Would we be able to have a wide choice of packaging styles?
We have a wide variety of standard and bespoke packaging options for jars, bottles, containers, pumps, tubes, cartons, display cases, etc. which can fit the requirement of the brand identity you are trying to achieve.
How do I find a lid or closure that fits my bottle?
There are many packaging companies that we closely work with. Our team can assure you that we will be able to find a suitable closure for you.