Due to the current Covid situation in Sydney, all courier and delivery services are experiencing high demand. This is resulting in transit delays. Our team is working hard to to get your orders in your hands as soon as possible. We apologise for any inconvenience caused. 

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Unit C3 / 1-3 Rodborough Road 2086 Frenchs Forest AU
Trulux
Unit C3 / 1-3 Rodborough Road Frenchs Forest, AU
+61255660566 https://cdn1.storehippo.com/s/606587a744c3096231140c4e/60f6a07f29fd34d6d45062aa/webp/trulux_logo-480x480.png" general@trulux.com.au

Shipping & Returns

DOMESTIC SHIPPING (WITHIN AUSTRALIA)

  • Free Shipping applies to all domestic orders (within Australia) over $250.00 AUD.
  • For all orders under $250.00 AUD, the delivery fee is calculated by the size and weight of the items, plus the delivery location.
  • Multiple items can be fit into one box.
  • Delivery costs will be automatically calculated in Checkout and displayed as a line item in your costs.
  • Orders placed through the website are dispatched within 2 - 3 business days.
  • Deliveries on purchase orders (orders placed via email) will usually be dispatched within 5 - 10 business days.
    An email will be sent to you once your order have been dispatched with a tracking link.
  • We use Couriers Please and Australia Post for residential addresses.
    If you are not available to accept delivery, you will be left a calling card telling you how you can pick up your package.
  • For Commercial / Business addresses, we use both Couriers Please and TNT Express.
    Please note for business addresses, a re-delivery fee of $35.00 AUD will apply if you are not available to accept a TNT delivery.
  • Unfortunately we cannot deliver on public holidays. In this instance please expect your delivery to be delayed by one business day.

Delivery TimesAuspost ZonesGeographical AreaPostcodes
1-2 Working DaysN1Sydney Metro1000-1920, 2000-2239, 2555-2574, 2740-2786
2-3 Working DaysN2NSW Country0200-0299, 2600-2620, 2900-2920, 1921-1999, 2240-2483, 2500-2554,2575-2599, 2621- 2647, 2649-2714, 2716,2720-2730, 2787-2880
2-3 Working DaysV1Melbourne Metro3000-3210, 3335-3341, 3425-3443, 3750-3811, 3910-3920, 3926
3-4 Working DaysV2VIC Country2648, 2715, 2717-2719, 2731-2739, 3211-3334, 3342-3424, 3444-3749,3812-3909,3921- 3925,3945-3971, 3979, 3984-3999
2-3 Working DaysQ1Brisbane Metro2484-2494, 4000-4370, 4373-4381, 4400-4405, 4500-4580, 4600-4610,4614-4618,9000-9919
3-4 Working DaysQ2QLD Near Country4371- 4372, 4382-4399, 4406-4499, 4581- 4599, 4611 4613, 4619-4723,9920-9939
4-5 Working DaysQ3QLD Far Country4724-4870, 4872-4873, 4877-4888, 9940-9998
3-4 Working DaysS1Adelaide Metro5000-5199, 5800-5999
4-5 Working DaysS2SA Country5200-5749
4-5 Working DaysW1Perth Metro6000-6214, 6800-6999
5-8 Working DaysW2WA Country Near6215-6723, 6751-6762
7-9 Working DaysW3WA Country Far6725-6743, 6765-6770
4-5 Working DaysT1Tasmania7000-7254, 7258-7999
5-6 Working DaysNT1NT Near0800-0821, 0823-0834
7-9 Working DaysNT1NT Far0870-0871
12-13 Working DaysNT2NT Other0822, 0835-0869, 0872-0879, 0880-0881*, 0882-0999

INTERNATIONAL SHIPPING

  • Free International Shipping applies to all orders over $500.00 AUD.
  • *However, a $50.00 AUD surcharge does apply to low density / low specific gravity raw materials. Please contact info@trulux.com.au for further information
  • Trulux delivers worldwide. We use DHL Express for delivery. For all international orders less than $500.00 AUD, delivery costs will be automatically calculated in Checkout and displayed as a line item in your costs. If you have a corporate account with DHL, FedEx, UPS, we are more than happy for you to organize your own shipping. To utilize this option, please contact us before you place an order. For further information, please contact us at info@trulux.com.au
  • International shipments must clear customs in their destination countries. International customers are responsible for any and all customs duties, taxes and brokerage fees that their package may incur. We are not able to determine the amount of these fees before shipping to you. Please contact your local postal service in your country for estimates prior to ordering as your local postal service will not deliver your order unless these fees are paid in full.
  • Please be sure of your country's import restrictions and requirements prior to ordering. Any order returned to us due to your country's import restrictions or regulations will be subject to our international order cancellation fee, original shipping charge and the return shipping fees charged by the carrier for reentry into the Australia and return to us.

RETURNS

  • Please note that we do not accept returns of packaging, raw materials, cosmetics, or any personalized or custom-made products. This is due to our GMP accreditations.

REFUNDS

  • If we are unable to deliver the item you ordered or the item is damaged, we will gladly refund you for the total amount of your purchase item however associated shipping charges are excluded.
  • Refunds can only be credited back to the credit card or Paypal account that was used to make the original purchase. The refund will be processed as soon as the items have been received by TRULUX, however, please allow 14 days from the day you return the product for your account to be credited.